1. Unable to start or no power
Cause: Poor power connection, blown fuse, motherboard malfunction.
Solution: Check that the power cord is properly plugged in and that the outlet is functioning properly. If the problem persists, you may need to replace the fuse or contact after-sales service for motherboard repair.
2. Uneven heating
Cause: Food is stacked too closely, the fan is not rotating, or the heating element is damaged.
Solution: Lay the food flat to ensure hot air circulation. Check that the fan is operating properly; if the heating element is damaged, replace it.
3. Excessive noise
Cause: Deformed fan blades, lack of oil in the bearings, or foreign matter inside.
Solution: Check the fan for looseness or sticking, and remove any foreign matter. Lubricate the bearings or replace the fan if necessary.
4. The display is off or the buttons are malfunctioning
Cause: Moisture on the control panel, short circuit on the circuit board, or aging of the buttons.
Solution: Unplug the power cord, let it dry, and try again. If there is still no response, you may need to replace the control panel or repair the circuit board.
5. Food is burnt or undercooked
Cause: Faulty temperature sensor, incorrect time/temperature settings. Solution: Adjust the temperature and time according to the recipe. If the problem persists, the sensor may be damaged and needs to be replaced.
6. The fryer basket does not pull out smoothly
Cause: Food debris stuck or the fryer rails are deformed.
Solution: Clean the fryer rails and apply a small amount of cooking oil to lubricate them. If deformation is severe, replace the fryer basket.
7. Unpleasant odor or smoke
Cause: New fryer plastic smell or excessive grease accumulation.
Solution: Before first use, fry the fryer for 10 minutes to remove odors. Clean the fryer regularly to prevent grease accumulation.
8. Automatic shutdown or overheating protection
Cause: Prolonged high-load operation or poor heat dissipation.
Solution: Stop using the fryer and restart it after it cools down. Clean the vents to ensure ventilation.
Air fryer common troubleshooting table
Symptom | Possible Cause | Solution |
Won't start/No power | 1. Poor power plug contact | 1. Check the outlet and power cord |
2. Blown fuse | 2. Replace the fuse (requires disassembly) | |
3. Damaged circuit board | 3. Contact after-sales service | |
Uneven heating | 1. Food too densely packed | 1. Reduce the amount of food and lay it flat |
2. Fan malfunction | 2. Check if the fan is rotating | |
3. Partial damage to the heating element | 3. Replace the heating element or send the appliance for repair | |
Excessive noise during operation | 1. Deformed or loose fan blades | 1. Align or secure fan blades |
2. Bearing lacks oil | 2. Lubricate bearings (with food-grade lubricant) | |
3. Obstructed foreign matter | 3. Clean any foreign matter | |
Display is off/Buttons are malfunctioning | 1. Damp control panel | 1. Turn off the power and allow the appliance to dry before restarting |
2. Short circuit in the circuit board | 2. Check if the circuit board is damaged | |
3. Deteriorated buttons | 3. Replace the control panel | |
Food is burnt or undercooked | 1. Faulty temperature sensor | 1. Calibrate or replace the sensor |
2. Incorrect time/temperature settings | 2. Adjust the temperature and time according to your recipe | |
Basket is difficult to pull out | 1. Food debris is stuck in the fryer rails | 1. Clean the fryer rails and lightly apply cooking oil |
2. Deformed fryer rails | 2. Manually adjust or replace the fryer basket | |
Unusual smell or smoke | 1. Plastic smell from first use | 1. Fry the fryer in an empty pan for 10 minutes (200°C) to remove any odors |
2. Food grease dripping and carbon deposits | 2. Thoroughly clean the fryer and avoid over-greasing | |
Automatic shutdown/overheating protection | 1. Prolonged overload operation | 1. Allow the fryer to cool down before restarting |
2. Clogged vents | 2. Clean the rear vents |